Terms of service

Introduction

These Terms and Conditions (“Terms”) govern your use of the website www.eludehealth.com (“Website”) and your relationship with Elude Health, 7 Bell Yard, London, WC2A 2JR (“we”, “us”, “our”).

Please read these Terms carefully as they affect your legal rights and obligations. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

If you have any questions regarding these Terms, please contact us at:

reach@eludehealth.com

1. Agreement

By using this Website, you agree to comply with these Terms. You authorise us to process necessary information to:

  • verify your identity,

  • process payments securely,

  • prevent fraud,

  • complete purchase transactions.

Payment processing is conducted via secure third-party payment providers.

2. Amendments

We reserve the right to update these Terms from time to time. Where material changes are made, reasonable notice will be provided on the Website.

Your continued use of the Website constitutes acceptance of any updated Terms.

We may modify or withdraw the Website or any content at any time without liability.

3. Registration

By using this Website you confirm that:

  • you are legally capable of entering into binding contracts;

  • you are at least 18 years old;

  • all information provided is accurate and up to date;

  • you will notify us of any changes by contacting reach@eludehealth.com.

4. Privacy Policy and Data Protection

We process personal data in accordance with our Privacy Policy and in compliance with UK GDPR, the Data Protection Act 2018, and applicable data protection legislation.

By using this Website, you consent to such processing.

5. Security and Fraud Prevention

We may verify information provided during the order process to prevent fraud and ensure secure transactions. These checks do not affect your credit rating.

6. Acceptable Use

You agree not to:

  • upload malicious software;

  • transmit harmful or offensive material;

  • attempt unauthorised access;

  • disrupt Website functionality.

Any breach may result in termination of access and reporting to relevant authorities.

7. Third-Party Links

The Website may include links to third-party websites. We are not responsible for their content, availability, or privacy practices.

8. Orders

All orders are subject to acceptance and availability.

An order confirmation email does not constitute acceptance. A contract is formed only when we send dispatch confirmation.

We reserve the right to cancel orders where necessary, including suspected misuse or resale.

Risk passes to you upon delivery.

9. Returns, Cancellation and 60-Day Money-Back Guarantee

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods. In addition to this statutory right, Elude offers a voluntary 60-day money-back guarantee to allow customers sufficient time to experience the products.

Standard Returns (Unopened Products)

You may return unopened and unused products within 28 days of receipt for a refund, provided they are returned in their original, resellable condition. Return shipping costs are the responsibility of the customer unless the goods are faulty or incorrect.

60-Day Money-Back Guarantee (Opened Products)

We understand that consistency takes time. If you have used the product and feel it is not right for you, you may request a refund within 60 days of purchase under our money-back guarantee.

To qualify:

  • the request must be made within 60 days of purchase;

  • the product must have been used as directed;

  • proof of purchase is required.

Refund requests are reviewed on a case-by-case basis to ensure fair use of the policy. We reserve the right to refuse refunds where we believe the guarantee is being misused or abused.

Unless the product is faulty, return shipping costs remain the responsibility of the customer.

Refund Processing

Approved refunds will be issued to the original payment method once the return has been received and inspected where applicable.

This guarantee is offered in addition to your statutory consumer rights and does not affect them.

10. Price and Payment

All prices include VAT where applicable.

We reserve the right to change prices prior to order confirmation.

Customers outside the UK may be responsible for import duties or taxes.

Payments are processed securely through authorised payment providers.

11. Supplement Disclaimer

Products sold on this Website are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Information provided is for educational purposes only and should not be considered medical advice.

Always consult a healthcare professional before use, particularly if:

  • pregnant or breastfeeding,

  • taking medication,

  • managing a medical condition.

Food supplements should not be used as a substitute for a varied diet and healthy lifestyle.

Individual results may vary.

12. Intellectual Property

All Website content is protected by intellectual property rights.

You may view content for personal use only. Commercial use without permission is prohibited.

13. Limitation of Liability

Nothing in these Terms excludes liability for:

  • death or personal injury caused by negligence;

  • fraud;

  • any liability which cannot legally be excluded.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses.

14. Website Availability

The Website is provided “as is” without guarantees regarding availability, accuracy, or uninterrupted access.

15. Reviews

By submitting reviews or content, you grant us a non-exclusive, royalty-free licence to use, reproduce, and display such content.

You confirm submitted content is lawful and accurate.

16. Competitions

Where competitions are run, additional terms may apply.

17. Severability

If any provision is invalid, remaining provisions remain in force.

18. Governing Law

These Terms are governed by the laws of England and Wales.